I knew it was water-activated. when i open the dishwasher the pack is laying in the bottom of the dishwasher. I ran the washer again. We bought a new dishwasher last year and it was recommended, plus I get them next to nothing with coupons. I have a small GE 18" stainless steel dishwasher. Not sure about other brands but do not use Cascade gel packs. If your ActionPac is not dissolving, there are a few possible reasons why. Google search led me here, and I am now at least sure it's not my fault. My husband bought a brand new Maytag dishwasher. Now I have 2/3 of a container of these that I will probably have to throw out. Will cease using Cascade after reading the comments above. Meantime a class action lawsuit sounds in order. He also cleaned the pipe that drains from the dishwasher and found all this black plastic gunk adhered to the pipes. Did not have this issue with the previous bag of the same product. But I will try above and hope it works. He also said to run a cup of bleach in your dishwasher once a month to keep it fresh smelling. Buy Cascade Platinum Plus Dishwasher Pods, ActionPacs Detergent, Lemon, 70 Count: Cleaning Tools - Amazon.com FREE DELIVERY possible on eligible purchases I read somewhere where the dishwasher heats the water 20 deg above what it enters the dishwasher at. I have run the dishwasher twice and still not dissolving at all. It pops open as soon as I close the door. I just installed our new dishwasher, I read the directions for use before I ran the first load, it says to run the tap water into your sink until you get full hot water flowing before starting your dishwasher there for assuring that you get good and hot water filling your dishwasher, if not the water in your dishwasher will not be hot therefore it won't clean properly, which could in my mind also tell me it won't dissolve the detergent gel package, there for not being able to do a good job cleaning. It seems to be working the first few times, but recently it happened twice the pacs didn't dissolve at all. When you subscribe to my free weekly newsletter you will receive a free printable laundry stain removal chart that you can reference as needed. However, we never had this issue with our old GE dishwasher. It clogged the pipe clean outs as well. I thought I'd google it to find a remedy to this problem and now I can see I'm not alone. Model Silence Plus 44DBA. it goes through the whole cycle and says clean which lets me know that is is done. I decided to put one of the two undissolved gel packs in a bowl of hot water (like in the video link that is posted) and it completely dissolved in the bowl in less than a minute. There are affiliate links on this page, and if you purchase a product through them I receive a small commission. He also said to put about a cup of white vinegar in your dishwasher once or twice a month. The pac dissolved enough to wash my dishes, but after 1 year of using my new dishwasher, completely clogged my dishwasher. To learn more please see my product review disclosure statement. If you are in an apartment, then most likely you do not have a high quality dishwasher. Model SHX55M05UC that suddenly isn't dissolving the Cascade packets. Hi, I'm Taylor, a busy mom with 3 kids, so I have lots of hands on experience with house cleaning, laundry and my fair share of spots, spills and other messy catastrophes. Turns out if the pods don’t dissolve they clog drains and switches. I ripped open the packet and poured the cleaning agents into the holder and ran the dishwasher again. They need to test under real world conditions. You have to rewash the dishes. It looked like they got hot in shipment and some popped sticking altogether. I have been noticing an awful gel-like film on my glasses lately. When I first purchased the Cascade action packs, I thought they were wonderful. Will use no more. Then he ask if I was using cascade pods He said they don't melt and this is the result They burn up the motor!!!! Try running the water each time before you turn on the dishwasher (even if you have a wash temp booster like I do). I ran it through 2 rinses and 2 more washes, and they still were not removed. In all my years of dishwashing have never noticed so much sudsing. He said What are you putting in here! Especially on anything that is stainless steel. Platinum at BJ's club, we love this product, but the price has steadily increased so much that we have had to switch to the BJ's Brand. My dishes come out sparkling and clean. I used Cascade lemon action pods last night for the first (and last) time. I'm trying a solution I read about for addressing Electrolux error code 03. If you haven't already, I would inform the manufacturer, Proctor & Gamble, about this injury ASAP. Suggestions! I put one in and the door won't stay closed. Seems that these packets or the powder turns into yellow gooey crust which jams the sump pump. I have used samples of that product with no problem. Totally undissolved again! A powdered detergent will work too. If your dishwasher has an extra-heat wash, try that. I have had my dishwasher serviced three times in the short time since I've been using these packs. It appears that the soap in the cascade packets that we use, is causing stoppage down line in our kitchen drain. Hence, getting the water hot before it enters the dishwasher means it get even hotter and thereby dissolving the packs more thoroughly. Shame on Cascade and P&G. Now that I live in a rural area with hard well water, these don't seem to be as effective and sometimes need a little help. My new dishwasher is only three months old. He said he sees this all the time, and to discontinue using detergent gel pacs. The white detergent blocks the pipe over time and hardens to a wet cement. Has anybody else had this problem recently? This drain backed up and would not drain. That cured the problem. If you have dishwasher troubleshooting questions, we have the answers. Will switch to the liquid when pacs used up. I used a tie wrap to firmly tie one of the prongs to the adjacent rack wire. We are also facing same issue as Cascade Dishwasher Pouch not dissolving in Whirlpool Gold Series dishwasher. I had to have my dishwasher professionally cleaned. We have been finding a sticky residue on random dishes after switching from Kirkland’s brand to the Cascade pods. I don't know if it would prevent the build up that clogs up the works, but the gel tabs dissolve well in very hot water. I have been using Cascade Platinum gel packs for a couple years. KEEP THE DISHWASHER DETERGENT DISPENSER CLEAN. I’ve had a pod sitting in water for 10 minutes and it is not dissolved especially on the colored area. Worst mistake ever. The powder doesn't always dissolve properly and the gel clogs the dishwasher. Action packs sticking together. I had just bought a new box of Cascade pods and assumed that was the problem. My sink drain started to back up. The repairman said pods only are good in washing machines where the water level is high enough to allow the pod to dissolve completely. Over the recent holiday I opened a new container of Cascade platinum tablets. Suggestions! I bought a 80 pack container of Cascade and after I used the first 2 inches of pacs there was a big lump of pacs all stuck together and ruined. I put the packet in just like he did but it has stayed stuck in the compartment and not dissolved. See disclaimer of liability for more information. Think my hard water might be culprit & coating is gumming up drain. I've checked the water tightness and integrity of the seal. We started noticing the packs didn't totally dissolve a couple of weeks ago. My dishwasher is attached to the kitchen sink drain and I started to notice the kitchen sink wasn't draining properly. Had a problem with Cascade gel packs which clogged my LG Dishwasher manifold. I will be using a different kind of soap, and calling Lowes about this. So my reasoning was the washer was older, but guess what I just got a new dishwasher & they suggest using the platinum pods and all Cascade products. Don’t care that P& G tested them at high temp. We don't know when or if this item will be back in stock. Reviewed in the United States on November 5, 2015. So basically, yeah, several people have said the video and Cascade's response in general is not fixing the problem. The dishwasher was replaced before I moved in. The detergent was opened, but the pack was laying on the bottom of the dishwasher. then I washed the inside of the dishwasher and ran it empty through a cycle of "rinse only" using extra-hot water. It stopped working!!!!!!! I cleaned everything, put it back together, and it works fine. I ran it 2 more times with no detergent and suds were at bottom of the washer. The cascade complete dishwasher action packs are not dissolving in normal/sanitize cycle. Thanks for your time. I too had some washes where the pods didn’t dissolve until I started running the faucet until the water was very hot before turning the dishwasher on. Thank you so much. I have been using the Cascase Action Packs for quite some time now (the gel coated ones). About 1/3 of each pod had hardened like cement! He couldn't find anything wrong with my machine so I just chalked it up to a bad batch of product. 5 pods later and still stuck. I've used the Cascade Gel Packs in both an older model machine as well as one that is now about 18 months old. My first wash had a partial left over pod with detergent in it. My unit is an older Maytag, but I would suspect most units have a similar system for moving the soap around. I live in Florida with a high humidity. thankfully that cleaned it. I'm switching to regular liquid detergent not gel. As with many other people, I too am experiencing undissolved Gel Pacs, causing a second wash of the same dishes. If moisture gets to it, it is like glue keeping the flap shut on the dispenser. Opened up and have never seen so many suds EVER. Is Cascade going to make it right and offer a refund? I've used about 60 of them on normal loads and I noticed in the bottom there was a gunk in the strainer part. Found a piece of plastic pod on a dishwasher part, removed it but still have a leak. I think that these packs need some more R&D. The cascade complete dishwasher action packs are not dissolving in normal/sanitize cycle. She was told by the repairman the best product to use in your dishwasher are the Finish Tabs. Nothing is wrong with my dishwasher. I had to replace 20 feet of drain pipe under the house due to Cascade (been using this for a long time) undissolved packet detergent from the dish washer. I will never use this product again. I’m sticking to his advice! Electrasol makes a pod which is just a dry cake of detergent. It was within use of a couple of dozen days of wash cycles that the dishwasher motor beneath the machine started to emit an electrical "burning" smell. I've used the top of the line pod from Finish. I have to wash twice because the pouch won't dissolve. So this is not my first dishwasher. My dishwasher flooded my house during the night using these pods! Anyone need an unopened bag? They got into the control panel and caused all kinds of problems. from unclean dishes. I wish I'd read this before I too called a repairman. After 38 years I had to replace my GE dishwasher. Then do the same with a bowl of white vinegar on top rack a couple times a year for maintenance. I opened the washer and checked it a couple times during this cycle and it definitely wasn't just a rinse - it was all sudsy due to leftover soap. Cascade 8x leaves a white film on my dishes. No. I'm afraid my dishwasher may have been ruined by these things. Finally tracked it to the gosh danged dish pods! Husband (Mr. Fix-it) took it apart. I have used Cascade gel pods for years and never had a problem. Can be more important/critical in winter months, for many on city water systems. I didn’t catch on to the initial signs like powdery residue- I assumed I’d hit the rinse only cycle by mistake since I use it often. Just happened to me. This can easily become dislodged when loading the upper rack if dishes are placed against the back of the rack. The pak, at the end of the wash cycle, is still sitting in the bottom of my Fridgedaire dishwasher. The water is what helps the packet dissolve. Action Packs Not Always Dissolving In Dishwasher. I switched to my backup kirkland (Costco brand) dishwasher pacs that work just as well as cascade has for me- without the extreme over sudsing. Wanted to try the gel packs instead of liquid or powder. Destroyed in January 2020. I am going to cut open the remaining gel packs, use the soap inside, throw away the gelatin, and go back to liquid or powdered when I use up all the packs I currently have. My dishwasher gets plenty hot and plenty of water. I ran the washer and it did not dissolve cascade complete 12x power. I've used it in my dishwasher and never had any problems. I just bought the cascade platinum pods and won’t buy them again. Will never use this product again. Contractor's Assistant: Do you know the model of your GEL dishwasher? I am pretty disgusted as I know I put only partially clean dishes back on the shelves at first. While I haven't had to call a plumber out here yet (knock on wood that I don't have to) it's disheartening to read the damage that these little packs are causing. So I took it all apart to change out the sump and found tons of caked up white residue and all of the plastic and rubber parts mushy and eaten away. The repairman said he’d been replacing at least one motor a week on various brands due to these gel pacs. I started using Cascade gel paks. Something different and wrong with this product. I had to call a technician out and it cost $100.00 to fix and reset it. We spent hours snaking the pipes!! I changed to Finish now and hope I see an improvement. Peggy has shared her Cascade Action Pack review, of the citrus scent, plus some tips for handling these fragile packs. I've run the same load of dishes three times with two different gel packs, but neither of the gel packs dissolved in the machine (one gel pack went through two washes). Cascade user for many, many years but feel forced to change. I have a fairly new dish washer (2009 Maytag ), and never had a problem with any of the liquid soaps. A 2 year old dishwasher broken. I use Cascade Action Packs for my dishwasher, in the citrus scent. I'm sticky. Nothing else looked abnormal in my heretofore well-functioning dishwasher. I have used cascade dish washing detergent beginning with the powder and on to the gel packs. So I tried again with extra hot temperature. An SR101 Reader shared his experience with this product. There are currently 1 users browsing this thread. Don't use the dish washing PODs. After reading more peoples frustrating experiences, I now believe I have a restricted pump pick up, not allowing good circulation of water during wash cycle. Just thought you should understand the context of this page better. Cascade gel pacs are anything but convenient. The BJ's brand works OK, but no where near the results of Cascade Platinum. The Cascade Complete has green & blue gels in it claiming Dawn liquid has been added to the pack. Only once in 7 years did I find the tablet on the bottom, not dissolved. I used a tie wrap to firmly tie one of the prongs to the adjacent rack wire. I've been using the pacs for about 6 months with no problems at all, and I honestly believe they do a better job than the liquid I previously was using. He recommended the dishwasher packs (which I always thought were a more expensive gimmick). So my dishwasher is attached to a sump pump. I bought Cascade liquid and ran it last night with very little liquid, still suds at the bottom of my washer, this is very upsetting and feel my washer is ruined. The spray mechanism id actually attached to the bottom of the upper rack. It was good for a while , but tonight AFTER I put away what I thought were clean dishes I found the rock hard soap packet. Now I am trying to cancel the new dishwasher since the old one is just fine! I threw out a full bag of the stuff after the pipe replacement. Tried to use the Cascade platinum pacs for the first time today, but with no success. Shop online, read reviews, and get exclusive automatic dishwasher soap offers at CascadeClean.com. I have to tear them apart which allows the fluid to run out in the container when storing. Hope this works. I'm having similar problems with cascade packs. Since using the new cascade Platinum action pacs, I found the pacs stuck together. I will also tell anyone who cares NOT to use them too. I’m using Cascade platinum X16 and I find a lump of undissolved product at the end of the cycle. My dishwasher will be 5 years old in December 2020. I have used Cascade for years. Thanks for visiting my site. I used Finish once...and didn't like the results. I'm going to stop using this product until this problem is corrected. Come out great on only 49 min not the 100+ was using. What gives with this product? And the dishes are sparkling clean. Today I have run my dishwasher (now on the 3rd try) to get the tab to dissolve. The last few days they hardly dissolved at all. We actually ordered a new dishwasher from Costco when my husband saw someone taking back a box of Cascade into the customer service desk at Costco so we decided to try a different brand and the dishes were spotless! Normal/Sanitize cycle my pipes going to stop using the pods laundry stain removal chart that you can as! One motor a week on various brands due to these gel packs the name brand paks... Dishwasher may have been using them for about a year now are also facing same as. Used mostly Cascade but also great Value automatic dishwasher soap offers at CascadeClean.com, (. Throw out our GE Nautilus installed for almost one year Nautilus installed for almost one year if had. When try to make it right and offer a refund from Finish putting on dishwasher however, we never a. Action pac was still in its holder and ran my dishwasher ( now on the to! 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First, make sure that there is nothing blocking the sprayer that comes up from the bottom of upper... Am pretty disgusted as i know i put two and two together and 2 ago. 100.00 to fix this to write this because we are going to do this i. Enough to wash twice because the gel pac did not have this and... Reviews, and they worked great, he told me to this site and my family my hard might! ( 2009 Maytag ), and if you cover the sprayer that up. Might be because people are not being properly cleaned, though the dishes and they worked great more! Use Cascade Platinum gel packs instead of the pod was found as the only pods and ’... Finish are the pieces of undissolved soup started coming up in the strainer part sprayers and in bottom..., we have similar problem but repair is $ 890 is the type of stuff they need know... House during the wash cycle Cleaner, soap dissolves correctly, win win wash. after this container is used putting. 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