If you are still unhappy you can use our formal complaints procedure. In most of our developments water and sewage is included in the rent. We can arrange a private, confidential Wellbeing Assessment with the Estates Manager, and a personalised care plan is then put in place so homeowners can be sure they’ll have all the care and support they need from the moment they move in. These fees are paid into the development’s sinking/contingency fund and are for everyone’s benefit. This can be used by visiting guests and relatives — who can stay overnight in our guest suites. Conditions apply and the sales team can explain these in detail to you. If we do not hear from you, we will assume that you agree that it is accurate. McCarthy and Stone said that they did not agree with the OFT's view but co-operated and agreed to the changes, see: Retirement housing company agrees to change its lease agreements. Talk to us on 0800 201 4811. Yes, but it is included in your monthly rent. For managed developments released for sale prior to August 2015, leases are typically for 125 years. Homeowners are under no obligation to take care packages from us and can use a third party if preferred. We’ll even contribute £1,000 towards your solicitor’s fees*. There is also a small administration fee to cover the costs of checking that the incoming occupier meets the terms of the deed of conditions. Norman Greed, 82, showed that pensioners can organise a successful right to manage and slash the burden of their service charges. We don’t believe in a ‘one size fits all’ approach. These figures are correct up to 30 June 2021. Many homeowners use this time to have their apartment cleaned. We charge a fee for the cost of chasing rental payments that are more than 14 days overdue. The inventory contains details of the property and contents. We strongly recommend you take out tenants’ contents insurance to protect your belongings during the tenancy. If you disagree with anything in it, you must let us know within 14 days of the start of your tenancy. Talk to your sales consultant or call: 0800 201 4811 for more information. Your rent, service charge and ground rent is a contractual agreement between you and your landlord. When you visit a website, it may store or collect information on your browser, usually using small files called cookies, that allow us to recognise and remember you. Assured Tenancy means that you agree to rent the property for a fixed term of 12 months, but after that you can leave at any time as long as you give two months written notice. Frequently asked questionsWe’ve put together a list of answers to your most common questions about our retirement properties. Unless we say otherwise, it’s your responsibility to arrange and pay for council tax, electricity, gas, water, sewage rates, TV licence etc. This aimed to raise standards and the quality of service across the residential leasehold management sector and by 2016 all ARMA members had met the new regime. You’ll receive a service charge leaflet and our Sales Consultant will sit down with you to help you fill in the costs, review what’s covered in budget and compare the to day-to-day running costs with your current home. *A 1% contribution of the resale price still applies upon resale. Yes, the hour support is included in the service charge at a flat rate. “they are doing their very best to get the flats off their books as quickly as possible,” said solicitor Rachel Stafford. These cookies allow us to understand how people use our website and where they came from, so that we can measure and improve the performance of our website, as well as to remember your preferences. With Smooth Move we offer you contributions towards your estate agent and legal fees as well as free specialist removals: Up to £2,500 towards estate agent fees* If you sell your existing property through our recommended estate agents, we’ll contribute £2,500 (inc. VAT) towards fees, once you’ve legally completed. If you still wish to have your own washing machine please speak with the Sales team, Concierge or House Manager or talk to us on 0800 201 4811. We do not offer nursing care and are not suitable for someone with medical care needs. RPI has been in the range c.1-4% since 2013 and was 3.3% in March 2018. The fixed costs of the restaurant and the catering staff are included in the service charge. And ground rents on leasehold contracts for houses and flats will be limited to 0.1% of the property’s sale value. Before you can move into your property, you will need to pay the first month’s rent together with your security deposit, minus the reservation deposit you’ve already paid. All developments since 2010 are managed by a division of McCarthy that it … You should seek advice from your solicitor to confirm how much SDLT you have to pay. Charges vary slightly between developments and range from £4 - £7 per meal. Age restrictions and age exclusive options for retirement living. charity (number: 1162584) with the Charities Commission.Website by Callia Web, LKP saves family £25,000 over shared equity McCarthy and Stone lease, McCarthy and Stone replies to Dispatches exposé, McCarthy and Stone gives Peverel the push at 25 retirement sites. You will need to pay SDLT*/LTT** on a private shared ownership property, but you may have less to pay than if you had purchased outright. Our customers recognise that they are buying into a lifestyle based around security and companionship, as well as warmth, friendship, ease of maintenance, reduced responsibilities and enhanced wellbeing. Ground rents help to pay for the communal areas to be built. And an independent study conducted by the Elderly Accommodation Counsel (EAC) in 2019 confirmed that new retirement properties typically increase in value on resale. YourLife is regulated by the Care Quality Commission in England and its equivalent bodies in Scotland and Wales. This document could form the basis for any dispute at the end of your tenancy and should be checked carefully. That said, if a homeowner develops dementia, there’s a lot we can do to support them. The ground rent does not increase after the 125th anniversary even though our new leases are for a term of 999 years. Registered Address: 3rd Floor, 2–4 St George's Road, Wimbledon, London SW19 4DP VAT Number: 707 3118 58 — . No, but our apartments are designed to be wheelchair friendly and corner baskets / carousels etc, may be provided in some developments. These proposals have not become law and the Government is not proposing to make them retrospective. You will receive your reservation deposit back if you don’t move into the property (whether you were planning to buy or rent). McCarthy and Stone Augustus House gave us the best options for personal reasons and most importantly gave flexible life style arrangements. The retirement housebuilder – which charges an annual ground rent on its apartments – has been renegotiating its planning agreements, as well as taking a more cautious approach to buying land. They are not suitable for people with significant care needs like advanced dementia. For leases from October 2014, the subletting contingency fee has been reduced to a contingency fee of 1% of the annual rent (or pro-rata for under-letting of less than one year). This gives you the benefit of the first choice of properties, and plenty of time to prepare. That’s why viewings are currently strictly by appointment only and places are limited. Leases can be extended and you can find out further information from the, Lifestyle Living - Luxurious and low maintenance private properties exclusive to people over 55, Retirement Living - Luxurious and low maintenance private apartments in great locations, exclusive to the over 60s. NB: You will be charged a contingency fee at 1% of the total resale price for the development’s reserve or sinking fund. There is a maximum five night stay within Retirement Living PLUS developments. Bear in mind you may get a higher price on the open market. There is also a small administration fee collected by MSMS / YLMS to cover their costs to check that the incoming occupier meets the terms of the deed of conditions (i.e. Our policy is one of complete transparency around costs. Yes whether your planning to buy or rent the retirement property, if you change your mind or circumstances change you will get your reservation deposit back. Charging ground rents in retirement developments enables average selling prices to be kept affordable for customers. You will need to pay ground rents on our leasehold properties in England and Wales, but not Scotland, which operates under a different legal system. London N1 9AG, Copyright © 2020 Leasehold Knowledge Partnership | All rights reservedLeasehold Knowledge Partnership Limited (company Talk to your sales consultant about the process or call: 0800 201 4811. Leases can be extended and you can find out further information from the Leasehold Advisory Service. 3. There is no upper limit. It is important that the service charge continues to be paid to maintain services across the development and for the security of the other homeowners. The service charge includes a small contribution to the contingency fund, but to keep it to a minimum, the fund is ‘topped up’ by a one-off charge of 1% of the resale price upon the sale of the apartment. YourLife Management Services (YLMS) is our care and management company, created in 2010. Apartments include waist height ovens and plug sockets and slip resistant flooring and lever taps in the bathrooms. If you lose or damage the keys to the property, you will be charged reasonable costs to provide replacements. Yes. The company said the new measures would result in … For joint occupancy usually one of the occupants has to be over 70 and the other over 65. On new developments where the freehold has been sold, it is a condition of the sale that McCarthy & Stone Retirement Lifestyles remains as the head landlord to ensure continuity for its homeowners and to ensure that they do not have to deal with any third party. And as the UK’s leading developer and manager of retirement communities it’s what we do. We can recommend retailers of carpets, curtains and light fittings etc or you can employ your own choice of companies if you would prefer. She was told by a sales woman that part exchange was a ”god-send”, and assured that she would not get less than the market value. Ground rent income goes towards the construction costs of the communal areas we provide. The safety of our visitors, communities and employees is our top priority. No. You’ll be asked to provide identification documentation that complies with the latest Government Right to Rent regulations – our sales consultants will talk you through what you need. Marion Bowley, in Weston super Mare, was offered £140,000 for her pleasant family house. Watch this video  to learn more about the protective measures we’re taking and what you can expect from us when you arrive. The information might be about your online behaviour or preferences, the type of device you are using, or may be used to ensure the website works properly. Leasehold Knowledge Partnership. The care packages can be increased or decreased as your needs change. Note: The government has increased the stamp duty threshold in England, meaning there’s no stamp duty to pay on properties costing £500K or less from now until 31 March 2021. Our partners may also use information recorded by these cookies to see how well their adverts are performing. On-site car parking is provided, athough arrangements vary between developments so please contact the on-site Sales or Management team for more details or talk to us on 0800 201 4811. Residents can also use the meetings to air their views. Don’t worry, we’ll make sure you know the exact amount you need to pay in plenty of time. This is in spite of the hard sell, the dismal capital values and they fact that McCarthy and Stone draws … When it comes to finding your ideal new apartment, you should also consider which of our development types best fits your needs. Service charges cover the day-to-day costs of management and maintenance within our developments, such as the heating and cleaning of communal areas, buildings insurance and redecoration. It is excellent that Peverel’s disgraceful treatment of the pensioners at Strand Court, Rye, has been given a wider airing. We use small files called cookies to personalise your experience of our website, improve its performance and show you more relevant content. You have your own fully-fitted kitchen in your apartment and access to local restaurants, cafes, takeaways and delivery services. Within the M25 area, they range from c.£500-£600 per year. The fairness of transfer fee terms enforced by Fairhold in leaseholdagreements with tenants of its retirement home properties. There is no obligation for you to accept. Anyone completing on a home that will be their main residence before 31 March has the potential to save thousands of pounds. 3.3% is equivalent to an extra £1.98 per week for typical rent of £60 per week. Any questions? Additional information for living in a Retirement Living PLUS apartment (over 70s only). This type of scooter must be stored in your apartment. We believe a modest ground rent is the most efficient way of paying for the additional construction costs in our developments. From this, we introduced a new self-regulatory regime for our members in 2014 known as ARMA-Q. Retirement villages are typically large-scale out-of-town developments of up to 250 units, providing a range of accommodation and care options. Unfortunatly Covid 19 raised its’ head. Ground rents are an essential part of development viability as they help pay for the initial construction of the shared areas. Retirement Living PLUS developmentsIn addition to the above, the service charge also includes: Additional personal care packages are totally flexible and can be adapted to suit our customers’ needs. These cookies are necessary for the McCarthy Stone website to function. Unlike other housebuilders, McCarthy Stone retains this long leasehold interest until after the lease of the apartments on a particular development has expired. If that sounds stressful you might choose to part exchange – which means we’ll buy your property from you. They help us see which pages are the most and least popular, and how visitors move around our website. Avoiding disasters. We will collect the ground rent and service charges. The majority of properties built and managed by McCarthy Stone increase in value when resold. McCarthy Stone is part of the Tenancy Deposit Scheme, membership number G10625. McCarthy & Stone plc. It’s quick, cost-effective and simple The benefits of our Part Exchange Offer include: Part Exchange in three simple stepsStep 1Three independent local estate agents and a surveyor will value your property. VAT SINGLE AND MULTIPLE SUPPLIES Talacre zero rating of new houses appellant selling retirement flats with the benefit of the use of furnishing in common areas whether zero rating of single supplies encompasses matters outside the express words of Group 5 Sch 8 VATA-meaning of premium in Note(14) Yes. McCarthy and Stone said that it did not agree with the OFT's view but cooperated - UPDATE June 8: McCarthy and Stone points out that over the credit crunch period (the five years between 2007/8 to 2011/12) it sold 7,170 properties. If you haven’t  received a brochure within 10 days of your request then please give us a call on: Three independent local estate agents and a surveyor will value your property. There is no upper limit. It would be possible to base cost on actual square footage, but it would be complicated and lead to confusing minor variations in ground rents between comparable apartments. If it was removed, it may well result in higher purchase prices in the region of £15-£18,000 per apartment, although we remain determined to limit any increases and will look at all alternatives. In 2009 the OFT lost a high profile court case against Abbey National on a similar argument over bank charges. Outgoings, the management of Horsley Place is entrusted to McCarthy and Stone … Most McCarthy Stone developments offer properties with the option to buy or rent (or Part buy, part rent if you like) and you’ll be protected by an assured tenancy, which means we can’t ask you to leave unless you break the rules. They are responsible for the upkeep of 190,000 leasehold flats and houses, many of them McCarthy & Stone retirement homes. If you have to live in one, then rent instead. Ground rents are payable on leasehold properties in England and Wales. The sale of the freehold ownership to a property investment company will not change any of the rights and obligations included in the apartment leases. Note: While we provide a wide range of personal care and support services, it is not suitable for people who require residential nursing care. By clicking "Accept all" you agree to our use of cookies or, you can click on the list items to find out more and manage your preferences. Services include help with going to bed and getting up in the morning, a sitting, night sleeping or waking service, preparing breakfast, getting to and from appointments or regular assistance during a period of convalescence. You can compare our age exclusive options here. Leasehold property - leasehold disputes, buying the freehold, service charges, lease extensions and Right to Manage It means if the developers, freeholders or property managers try to cheat you, you can walk away. Telephone: 020 7978 2607 info@arma.org.uk View on Google Maps They can lead to a better understanding and faster resolution of matters concerning residents as a whole. Our rates are competitive, and all care and support services are delivered by our staff who are employed on site. The following advertisements are from firms that seek business from leaseholders.Click on the logos for company profiles. Special dietary requirements can be catered for and friends and family are welcome to join for lunch. No. For managed developments released for sale prior to August 2015, leases are typically for 125 years. Yes. The completion date is the day the property legally becomes yours. Step 3If you accept our part exchange offer, we’ll work with your legal representatives to finalise the contracts. The additional 90 years is plus the present unexpired term. They are set by McCarthy Stone at the start of the development and are clearly highlighted to all customers. 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